Returns Policy

Kelly Rose Skincare® - Returns & Refund Policy

We want you to love your Skincare products. However, if you need to return an item, please review our policy below.

Returns
We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• Your item must be in the same condition as received.
• It must be unused, unopened, and sealed.
• The original packaging must be intact.

How to request a return:
Email us at info@kellyroseskincare.com before sending your item back. We will provide you with return instructions.

Please send authorised returns to:
Kelly Rose Skincare®
124 City Road, London, EC1V 2NX

Items returned without prior authorisation will not be accepted.

You can also contact us at info@kellyroseskincare.com for any questions regarding returns.

Damages & Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Sale items
• Gift cards

Exchanges
The quickest way to exchange a product is to return the original item (once approved) and place a new order. In certain cases, we may arrange an exchange for you directly.

Refunds
Once your return is received and inspected, we will confirm whether your refund has been approved. Approved refunds will be processed to your original payment method within 7 business days.

Please note: Your bank or card issuer may take additional time to process the funds.

Incorrect Address Information
If you provide an incorrect delivery address, please notify us immediately so we can attempt to update your order before dispatch. Kelly Rose Skincare cannot be held responsible for items shipped to an incorrect address provided by the customer. If goods are returned to us, the customer will be responsible for covering re-shipment costs.